Terms of Service

PlayBowls Terms of Service for Users

Version 1: July 2022


Thank you for using PlayBowls!

These Terms of Service are a commitment between you and Bowls England that govern your right to use the websites, applications and other offerings from PlayBowls.

PlayBowls offers an online platform to enable participants to search for and book bowls experiences.  Under this agreement, end users who book these experiences are called ‘participants’, and users who upload their club details are called ‘clubs’.

As the provider of the PlayBowls system, Bowls England does not own, control, offer or manage any clubs or listings. 

Bowls England are not party to the agreements entered into directly by the participant or club. We do maintain other terms and policies that supplement these terms and they are available from our website www.play-bowls.com. 


1.    Participant responsibilities


As a participant you should ensure:

a.     that the booking information which you submit is correct at the time of booking.

b.     that you and the members of your group act in accordance with the bowls club rules and policies.

c.     that you and the members of your group arrive in good time for your allocated PlayBowls session. 

d.     that you should contact the club as soon as possible, if you are running late.  Please note: that PlayBowls sessions are subject to availability and there is no guarantee that the club will be able to accommodate a new PlayBowls session should you miss your scheduled arrival time.

e.     that you are able to provide proof of booking and payment if requested.

f.       that any special requirements are communicated to the club in advance of the PlayBowls session.

g.     that you check the condition of the bowls green on the day in advance of your PlayBowls session to ensure that you reasonably consider the green to be open and playable.


As a participant you accept that:

h.     the bowls club has discretion to refuse entry, or request you and the members of your group to leave, should one of the group not be adhering to the bowls club rules.

i.       owing to local conditions, some and/or all of the rinks may be closed or have restrictions in order to maintain the good condition of the green.

j.       where you have complaints these should be directed to the bowls club in the first instance for resolution.

k.     PlayBowls has no control over the actions of the bowls club.


2.    Platform Rules


a.     All users of PlayBowls must follow these rules and must not help or induce others to break or circumvent these rules (either on the platform, or during the booking process):

                                      i.     Act with integrity and treat everyone with respect.

                                     ii.     Do not lie, misrepresent something or someone, or pretend to be someone else.

                                    iii.     Be polite and respectful when you communicate or interact with others.

                                    iv.     Do not use discriminatory, offensive, defamatory, or other inappropriate language.

                                     v.     Do not discriminate against or harass others.

                                    vi.     Do not hack, compromise or impair the PlayBowls system.

                                   vii.     Do not take any action that might adversely affect PlayBowls.

                                  viii.     Do not use externally owned content, such as imagery, unless you have the permission of the owner.

                                    ix.     Understand and abide by all laws and policies that apply to you.

                                     x.     Adopt the ‘Safeguarding in Bowls’ policies that can be found here.

                                    xi.     Do not use the name, logo, branding or trademarks of Bowls England, PlayBowls, or Bowls Bash without the relevant permission.

                                   xii.     Any reviews provided must be accurate.

                                  xiii.     Accounts should be managed by users of the age of 18 or above.


3.    Cancellations


a.     Once bookings are submitted, unless otherwise stated, you are not eligible to change or cancel the booking and no refunds are provided.

b.     If you are trying to change your booking, please contact the club in the first instance. There is no guarantee that the club will agree to the request. 

c.     If for any reason the green is unplayable and the club need to cancel or rearrange a booking, the liability of PlayBowls is limited.  Participants will receive a credit (to the same value, for use at the same club) against their next booking.  This will be in the form of a voucher code and must be used within six (6) months of being issued. 

d.     If for any reason you are unable to book a new session with the same club you should send details of the circumstances to playbowls@bowlsengland.com who will attempt to resolve the situation, but will face no liability if unable to do so. 


4.    Fees and payments


a.     Unless stated otherwise, payments for PlayBowls must be made in advance by an accepted credit or debit card through the website.

b.     Prices for PlayBowls sessions will be as quoted on the website.

c.     Unless stated otherwise, you should not make any additional payments for your PlayBowls session when you arrive at the bowls club. If you are required to make a payment for your PlayBowls session at the club, you should contact Bowls England immediately. We are unable to assist if you have already made the payment.


5.    Complaints


We are committed to providing excellent customer service. 

a.     If you have any complaints regarding the session these should be directed to the bowls club in the first instance for resolution.

b.     If the complaint is not resolved, or if your complaint relates to the service provided by the PlayBowls platform, please email playbowls@bowlsengland.com and we will use reasonable endeavours to assist.

c.     If you believe any club has violated any PlayBowls terms or policies you should report your concerns to Bowls England.

d.     If any party breaches these terms, PlayBowls reserves the right to:

                                      i.     Suspend or limit access to the PlayBowls platform.

                                     ii.     Suspend or remove availability.

                                    iii.     Suspend or remove content and reviews.

                                    iv.     Reassign bookings to other clubs.


6.    Amendments


a.     PlayBowls and Bowls England reserve the right to revise any terms (to include those contained within this document), fees and policies associated with the PlayBowls platform at any time and without notice. 


Thank you for booking with PlayBowls.